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Returns & Refunds

Change of mind? That's alright

This is how we've got you covered.


When you'd like to return a product, please contact us prior to returning it. We need to know what it's about and if asked, we'd like to co-think about an alternative.

Cables are cut to size for you and therefore these cannot be returned. An exception can be made when the cable doesn’t suit your expectations with regard to the quality. There must be a clear damage to the cord, which is due to Light Essentials. If you wish to claim on our warranty, we ask you to contact us by sending a message with good, clear images of the damage to info@lightessentials.com.

On incandescent, carbon filament and halogen bulbs

Of course, we do offer a warranty on lamps that do not work upon or are broken on arrival. The expected lifetime of a carbon filament lamp and a bulb is usually 1000 hours, the lifetime of halogen lamps is 1.500 hours, but there is always the possibility that the lamp stops burning earlier. The life of filament lamps depends on several factors, such as environmental vibrations and switching the lamp on and off.

Therefore, there is no warranty on our carbon filaments, incandescent and halogen lamps.

On energy saving lamps (CFL)

For CFL we offer a warranty of one month after billing. We must be notified within 30 days about a defect in the performance of the lamp.

On LED bulbs

For LED we offer a warranty as described in our Terms and Conditions

No, that is not possible, because the cable is specially cut to size for you. If you have doubts about which color fits best in your interior, we advice to first order a sample of the cable.

An exception is made when the cable doesn’t match your expectations with regard to the quality. There must be a clear damage to the cord, which is due to Light Essentials. If you wish to claim on our warranty, we ask you to contact us by sending a message with good, clear images of the damage to info@lightessentials.com.

Contact us within 5 days after delivery or signing for delivery of the package, with a message to our customer services or by phone (0031) 10 7370991.

For our policy for warranty and returns we refer you to our Terms and Conditions.

When you’d like to return a product, please contact us prior to returning it. We need to know what it’s about and if asked, we’d like to co-think about an alternative.

Cords are cut to size for you and therefore these cannot be returned. An exception can be made when the cable doesn’t suit your expectations with regard to the quality. There must be a clear damage to the cord, which is due to Light Essentials. If you wish to claim on our warranty, we ask you to contact us by sending a message with good, clear images of the damage to info@lightessentials.com.

For our policy for warranty and returns we refer you to our Terms and Conditions.

Contact us directly after delivery or signing for delivery of the package, with a message to our customer service or by phone (0031) 10 7370991. We need to know what it's about so we can offer you a good solution.

In the case of a defect or a wrong item, we take responsibility for the shipping costs of the return. When a correct sent product is returned without having damages, the shipping costs are on the buyer.

When a return has arrived in our warehouse, it will be taken in process. You will get a confirmation of this and, if discussed, you will receive a credit invoice. Thereafter our Financial Administration will process the credit invoice and you will receive the to be credited amount within 7 working days.

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must inform us (Light Essentials, Veilingweg 44-48, 3021GK Rotterdam in the Netherlands, info@lightessentials.com, +31 10 737 0991) of your decision to cancel this contract by a clear statement. Please do so by sending us an e-mail or calling us.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Haven't found the answer to your burning question yet?

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Monday to Friday 9.00 am – 5.00 pm CET

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info@lightessentials.com

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