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Orders

Order like a pro. Learn how.

This is how it works at Light Essentials - join the process!


It’s easier than it seems: at “quantity” you fill in the number of meters preferred. This is the total of meters you will receive in one piece.

Most of our colored cables have a maximum length of 100 meter in one piece. But there are exceptions, like the plastic cords and some twisted (“Torcido”) cables. When the maximum number of meters to order is more than 100 meters, it will always be mentioned on the product page.

Sure! Your order will be put on hold until the unavailable item is available again. We keep you posted about the status of your order and once we have a delivery time, you will be the first to know. In the unlikely event of a very long delivery time, we will offer you a similar item.

That depends on the type of product you are looking for. Feel free to contact us about a special product request. You can send a message to info@lightessentials.com with the specs and/or an image of the requested product, so we can reply to you as soon as possible.

No, that is not possible. But we can always help you with placing your order.

Only directly after placing it. You can cancel or change your order by sending an e-mail to info@lightessentials.com or contacting us over the phone: (0031) 10 7370991. Please do this as soon as you've completed your order so that our warehouse can still make changes for you. Keep your order number close at hand when doing this.

Your order confirmation might be in your spam-box. Have you already checked your spam-box and come to the conclusion the confirmation mail isn't there? Contact our customer service and we will fix it for you.

Be the first to receive our (discount) actions and follow us on social media.

If you have an account at www.lightessentials.com you can check your order status in “My orders” in your account. Of course we will also frequently send you updates about your order: the order confirmation, your invoice and a message when your package has left our warehouse.

Go to “My account” and click on “Forgot my password”, fill in your e-mail address and you will receive a message to reset your password. Have you lost the e-mail address you use to login? Get in touch with our customer service.

Go to your shopping basket. You change the quantity of the to be deleted item to “0” (zero). Then you click on “Update basket”, there you go!

Looking up your order history is only possible when you have created an account on www.lightessentials.com. All earlier orders will be saved in your account. You can even make a wishlist of our products! We really recommend to create an account.

Haven't found the answer to your burning question yet?

LiveChat

Find our chat in the lower right corner
Available on weekdays from 9.00 am to 5.00 pm CET

Give us a call

+31 (0)10 737 09 91
Monday to Friday 9.00 am – 5.00 pm CET

Email

On weekdays we will respond within 24h
info@lightessentials.com

More contact info

Leave us a message on our customer service page:
Customer service