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Customer service menu

Order information

This is how it works once you have ordered your newly picked light essentials.

STEP 1 – Fill your shopping cart

Place your desired items in the shopping cart. When it comes to buying one of our fabric cables, you need to fill in the number of meters preferred at 'quantity'. This amount will be delivered in one piece.

Orders with a grand total over €120,- will be shipped for free!

STEP 2 – Ready? Set? Pay!

Have you got everything you need? Before checking out, make sure you ordered the right quantity and items. Fill in your address and contact details at the checkout. We need this information in case we have a question about your order, payment or shipment. This way you are helping us help you receive your items as soon as possible :)

STEP 3 – We're faster than light: your order has been picked already

Once you have completed the payment, your order will be confirmed by e-mail. At the same time your order is received by our warehouse. Almost all of our products are in stock so you can be assured we collect your products right away. Provided that you place your order before 4.00 pm CET, we make sure that your parcel is prepared for shipping yet the same day. Great, right?

STEP 4 – Almost there

Your parcel will be picked up at our warehouse and will be delivered by boat, train, plane or transport car. You receive a tracking code from us so you can follow your parcel from our warehouse to your front door.

STEP 5 – Start buildling, enjoy your own design lamp and proudly share the result

At this point you've finally got your hands on your beautiful, newly picked light necessities. We are really really really curious about the lamp you have made with our products. Share your creations with us by tagging us in your Instagram photo (@lightessentials / #lightessentials), posting a photo on our Facebook wall (@lightessentials) or send us an e-mail!

Get in touch

Our mission is to give you the ultimate lighting experience. If you need a helping hand in achieving this, we are here for you.

We are able to answer your questions from Monday to Friday 9.00 am – 5.00 pm CET. If you run into a problem over the weekend, please get back at us opening hours or leave a message. We promise to get back at you as soon as we come across your question.

You can reach us via following contact details:

Tel: 0031 10 737 0991
E-mail: info@lightessentials.com

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